Frequently Asked Questions

Click & Collect

We currently have two retail stores located in Mackay.

  • Sinclair Meats Mackay City – 54 Alfred Street, Mackay
  • Sinclair Meats Mt Pleasant – Conveniently located in the Mt Pleasant Shopping Centre next to Woolworths, Bucasia Road, Mt Pleasant
 

When you place an Order online to Collect you can select either store.

Yes you certainly can, if your order has been placed by 9am we can have to ready for you to collect after 2pm. 

If this does not suit please contact our office so we can work out another solution 07 49573133.

Sinclair Meats welcomes orders over the phone, we understand that not everyone is tech savvy. You can either pay via credit card over the phone for deliveries or pay upon collection from either of our stores.

The Sinclair Meats team carefully pack all of the products for your order with care but if your not satisfied please contact us at mackay@sinclairmeats.com.au  or call us on 07 4957 3133 if there are any issues. received

Delivery Options

Mackay – Monday to Friday (minimum of $50.00 for Free deliveries, orders must be placed before 9:00am)
Hampden, Walkerston, Marian, Mirani, Finch Hatton – Monday Deliveries (minimum of $50.00 for Free deliveries, orders must be placed by the Friday prior) 
Sarina and Surrounds – Wednesday Deliveries (minimum of $100.00 for Free deliveries, orders must be placed by Monday prior) 
Proserpine, Cannonvale, Airlie Beach & Shute Harbour – Wednesday Deliveries (minimum of $100.00 for Free deliveries, orders must be placed by Monday prior) 
Eton, Nebo, Coppabella, Moranbah & Glenden (minimum of $150.00 for Free deliveries – See below ‘Do you deliver to Moranbah?’)
Seaforth, St Helens Beach & Calen  Thursday Deliveries  (minimum of $100.00 for Free deliveries orders must be placed by Tuesday prior)
 If you are located outside of the Mackay area, please give our office a call on 07 4957 3133 for delivery options.
Yes we certainly do deliver to Moranbah, Glendon, Coppabella, Nebo & Eton, we deliver on a Monday Only.
Monday Delivery – Your orders must be placed no later than Saturday 12 noon.
For specific delivery times please contact our store on 07 4957 3133.

We ask that you supply a delivery date and then select a preferred delivery time, if our delivery times do not accommodate please call our office on 07 49573133.

The Sinclair Meats team carefully pack all of the products ordered, If you are not satisfied with your order please contact us at mackay@sinclairmeats.com.au  or call us on 07 4957 3133 we are happy to assist.

Packaging

Our Butchers love to help! If you would like to leave some extra packing instructions in your order notes, please do! For example ‘Please pack mince and chicken breast in 500g bags’

Do you want the rump cap separated from a whole rump for a roast? No problem! let us know in the order instructions. As long as it is something our butchers can do safely, we’ll be happy to oblige and let you know if there are any issues.

Many of our online products come vacuum sealed, the primary exceptions to this are burgers, sausages and crumbed products (they don’t seal too well!).

Vacuum sealing is a method of packaging that removes air from the package prior to sealing. This method involves placing items in a plastic film package, removing air from inside and sealing the package.

Oxidization (air), is the enemy when it comes to storing meat. In a vacuum sealed environment, less air in the bag slows or prevents the growth of many common molds and bacteria, keeping your food fresh for longer.

Vacuum sealed boneless beef lasts up to 10 days in the fridge, with bone-in beef lasting on average 5-7 days. Vacuum sealed pork and chicken can last up to 5 days in the fridge. We recommend a storage temperature of 2°c for these storage times to be accurate. Higher temperatures (2-5 °C) can cause food to expire slightly faster. But if you aren’t using the product straight away place in the freezer, the vacuum seal will prevent freezer burn.

Once the vacuum sealed bag has been opened, this reverts to a traditional storage time immediately, it does not reset.

Due to the air tight environment, it’s much harder for vacuum sealed meat to get freezer burned. Vacuum sealed meat can last 1-3 years safely in a freezer. With temperature playing another factor in reaching the maximum longevity. We recommend -18°C for the best results.

Bulk Orders

Sinclair Meats welcomes all orders and can cater for either Bulk or Wholesale. Please contact our Office on mackay@sinclairmeats.com.au or call on 07 49573133.

Our bulk beef items are advertised as they are, in bulk! This means they will hold some liquid in the bag, as genetically meat is roughly 75% water, 20% protein, 5% fat and other vitamins. These proteins mix with the liquids and extrude from meat over time (no, that’s not blood in your bag).

If you are purchasing a bulk item and ask us to slice this into steaks for you, there is loss from this extrusion as well as us trimming any end cuts, large deposits of gristle or hard fats from the item.

Don’t want any loss? Ask to keep the trim or for the product to be left whole so you can cut it at home.

Gift Vouchers

Sinclair Meats has the perfect gift for your loved one who has one of everything! Or maybe you just want to say thank you to that special someone.

You can purchase a voucher from either of ours stores, just ask our dedicated Staff.

Yes you can, please call our office on 07 49573133 or email mackay@sinclairmats.com.au so we can work with you and creating the perfect Corporate Gift Voucher at any value you wish.

No, we are sorry but you are unable to redeem a Gift Voucher online, this is different to a coupon code. 

We will be updating our shop so that in the future you can redeem your gift vouchers online… stay tuned.

We have two retails stores that your Gift Voucher can be redeemed at.

  • Sinclair Meats Mackay City – 54 Alfred Street, Mackay
  • Sinclair Meats Mt Pleasant – Conveniently located in the Mt Pleasant Shopping Centre next to Woolworths, Bucasia Road, Mt Pleasant

 

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